NBN in-house installation complete but no solid lights on NBN modem.

[Sptorourke]

hi there

On Wednesday (15/4) I had a technician visit my property and install the internal cabling (HFC) and NBN modem inside my property but there's no internet. 

The NBN modem has a solid light for power, but only flashing lights for the remaining indicators (downstream, upstream & online).

What final steps are required to activate the service?(i have possession of my TPG modem).

Cheers 

[Ken-C]

Hi there  Sptorourke        

Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone numberso can look at this service for you 

kind regards

[WFHOME2020]

Hi Sptorouke

I have my installation scheduled in about 2 weeks time. Did the NBN tech install the cable between a box installed outside your house  and the modem connection socket inside your house? I am trying to findd out if I need to install the cable prior to the NBN installation date.

[Sptorourke]

NBN installed cabling to the front of the units about 6 weeks ago; the recent visit (last week) brought the cable from outside into my apartment. 

[WFHOME2020 · Accepted solution]

Thanks very much. I now have some level of confidence that NBN will bring a cable into my home.