Hi @casdick1962
Welcome to TPG Community!
We were able to locate your account using your community details and it appears that the service is active.
However, the internet is not working due to wrong configuration on the router. In order to correct this, you need to access the modem interface and put in your TPG credentials.
You may check our article that will guide you in configuring the router. How to set up TP-LINK C1200 modem for Windows 10
If you need further assistance, please let us know.
BasilDV
