Hi @Kharmaclaire ,
Welcome to the community!
We'd love to help and get to the bottom of this, we're able to locate the account using your community details and we've seen that an NBN box is required to complete the installation. Based on the latest log on file, you have been in contact with one of our NBN Provisioning case managers and they arranged to ship an NBN box today. Further updates will be provided when it becomes available via SMS or Phone call, let us know should you require further assistance.
Regards,
