new house new connection

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Level 1d

https://imgur.com/a/jyEGVq6

 

does tpg install this nbn box (circled in yellow)?

the photo 2 is new place we are moving to, photo 3 is the neighbour.

 

also, photo 1 is from the website (https://www.nbnco.com.au/) my address is nbn available but on tpg website it only shows adsl available, is it because we haven't installed the nbn box (circled in yellow)?

 

at the moment we are living in a unit using tpg, is it possible to have new internet connected at the new place but also keep the internet connection at the current place so we won't get any interruption??

 

thanks

4 REPLIES 4
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Moderator

Hi @chengjianer 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @chengjianer 

 

It looks like you new house will be supplied NBN-FTTP. This is the best type and you will have a fibre optic cable to a box inside your home.

 

The box on your neighbours house is the BUILDING ENTRY POINT box, there will also be a 2nd internal NBN-NTD inside your house.

NBN CO is responsible for installing both units/boxes when they visit your house for the installation.

 

NBN installs/relocation can take 2-30 days. Your service will only be active at 1x address.

As you have extra equipment needing to be installed at your new house, it may be best to put the re-locations request in ASAP to get your new home ready, and live with any short term disruptions at your current address.


You may check the setup guide that we've created for NBN-FTTP here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

 

Regards,
David_M

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Level 1d

hi David, thanks for the reply!

 

you mentioned "NBN CO is responsible for installing both units/boxes when they visit your house for the installation.", do i contact them directly or TPG will organise this when i apply the transfer / move the service?

 

how do i do the "re-locations request"? via email, app or call?

Highlighted
Moderator

Hi @chengjianer, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and have someone contact you to assist with the service relocation.

 

To send a PM, please refer to this link:How do I private message (PM) in the community