As per chat call ending at 12:50 afternoon today, your NBN HFC installation is still in progress.
Changes to the NBN visit schedule can only be made 3 working days prior to the arranged appointment.
NBN will need to access the premises to install the NBN HFC NCD (Black Arris Box) to enable the service to go live.
When you receive the modem you can Watch our short video guide on how to set up your NBN HFC service. See the HFC setup Guide