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Hi @Emma2206,
I can see your order has been set to held, so does sound like further work is needed to be complete by NBN. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.
Regards,
Karl
Hi @Emma2206,
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @Emma2206,
I can see your order has been set to held, so does sound like further work is needed to be complete by NBN. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.
Regards,
Karl