Connection transfer

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Level 1c
Hi
I have relocated to adelaide from Sydney and applied for connection transfer. I have received the moden and technician also visited my property and set up everything. Though my connection is not yet transferred. It is more than 2 weeks now. My connection is still activated on my old address. Need help on it asap.
7 REPLIES 7
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Moderator

Hi @Chirantang86 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
Hi David
I do have new app. But it is really hard to contact anyone. I am trying to chat with someone from the last 1 week but i never connects. Always asks me to try later. It is very frustrating.
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Moderator

Hi @Chirantang86 

 

Our NBN portal says there is an active NBN-HFC 12/1 service @ 5070.

I can see the NTD is up.

 

You will need to make sure it is all setup correctly.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

You may need to manually configure your modem with your username/password.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

 

Regards,

David_M

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Moderator

Hi @Chirantang86 

 

Another mod noticed you may be using the wrong account password in your modem.

You should re-check your logins.

 

You can confirm your account details by logging into the online web mail for the easiest way.

 

Thanks,

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Level 1c
Yeah thats correct. Today NDT was setup. But the technician himself advised us to contact tpg as internet was not on.
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Level 1c
No. We are not using wrong password but it is not showing the internet light on modem.
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Moderator

Hi @Chirantang86 

 

I can see you are on line now. Glad it worked out.

 

Regards,

David_M