TPG Community

Get online support

Intermittent internet dropouts - changing bandwidth settings & replacing the router has not resolved

YR
Level 2
Level 2

Hi, 

 

I have been recieving intermittent internet dropouts for the last two months. The dropout time ranges from 15 seconds to about 10 minutes. Previous advice to change bandwidth settings did not fix the issue. Replacing the router did not fix the problem either. I strongly believe there is a problem in the installation/wiring/fault somewhere along the line. 

 

I have FTTN connection.

This is extremely frustrating. Please help to resolve. 

1 REPLY 1
PeterW
Moderator

Hello YR,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download