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Hi @bevsadiq1 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @bevsadiq1 . Did you get a fix for this?
Do you have FTTP or HFC where the NBN box and router are out in the garage?
@bevsadiq1 . You should investigate if you can use a longer ethernet cable (Cat6) between NBN box and router. Depends on the layout of the house. It would mean the wifi is not being wasted in the garage.