Internet has been down for 7 days.

[Murray]

Internet has been down and phone unreachable since last Friday 31 Jan 2020. Wickham NSW 2293.

Called support line on Monday night, didn't resolve the issue.

Have been unable to get through on the support line since then.

Murray

[Shane]

Hi @Murray ,

We're sad to know that you're having issue with the servcie for almost a week now. We'd love to help and get to the bottom of this, we tried to use your comunity details to pull up the account unfortunately it does not show any matching records.

 To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community 

Cheers!