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Internet not working, orange light on modem

Jessicahewitt
Level 3
My connection has an orange light. I rang yesterday for some hardship help and it seems now I’ve had my service cancelled? The person I spoke to said this would not happen.
4 REPLIES 4
alanguide
Level 8

If you are on FTTP,  a flashing orange light on the NBN NTD box confirms that data is flowing. A steady red light signals a break in connection.
If you are not on FTTP this does not apply to you

adib_rahmang
Moderator

Hi @Jessicahewitt,

 

Are you able to drop me a private message? We’ll check out what’s happened with your connection.

Jessicahewitt
Level 3
I have pmed you
adib_rahmang
Moderator

Responded. @Jessicahewitt