TPG Community

Get online support

Internets light is not on and dsl

Level 3
Please help me I'm still struggle to get my internets on
Please please please please
Asap
3 REPLIES 3
Highlighted
Moderator

Hi Peni,

 

Thanks for your message. Can you please PM (Private Message) me by clicking on my name with your full name address and DOB for verification purposes.

 

Regards

 

Peter

Highlighted
Moderator

Hi Peni,

 

I have attached a link to guide you through the setup of your connection, I hope it helps.

 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...

 

Make sure you are using an ethernet cable (Yellow cable) to connect your modem (Blue Port) to the the NBN connection box

 

Have a great Easter - Stay Healthy

 

Regards

 

Peter

 

Highlighted
Level 3
I don't have a NBN connections box inside the property please
Can yous arage someone to come and do it please.

That the problem why my internet is not working please