Is an NBN technician booked to install my NBN box

[carla2026]

I can't see in the links you sent me if a technician has been booked. It just says my installation is in progress and is sending me on a loop. I need to confirm a day or time please as I currently have covid and don't want to be charged for a cancellation.

I received an email saying NBN Service Installation Confirmed but there's no slot listed and I haven't received a text.

Can someone update me please? I need to be connected asap for work.

Thanks

Carla

[Ahra_G · Accepted solution]

Hi @carla2026, 

We'd be glad to check the progress of the installation and if a tech is booked already. Let us have your customer ID or username via private message so we can locate your account and check updates. 

Thanks! 

Ahra_G

I can't see in the links you sent me if a technician has been booked. It just says my installation is in progress and is sending me on a loop. I need to confirm a day or time please as I currently have covid and don't want to be charged for a cancellation.

I received an email saying NBN Service Installation Confirmed but there's no slot listed and I haven't received a text.

Can someone update me please? I need to be connected asap for work.

Thanks

Carla

[CosimaCiara]

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