Issue with NBN

[laurenkate31]

Out of know where our NBN has been having issues. The “LAN” and “DSL” lights are out. I’ve reset multiple times, turned off and everything else I can think of. Please help!

[Ahra_G]

Hi @laurenkate31,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 
  
  

I've managed to locate your account and have seen that the issue is now raised to our Engineering Team for further investigation. 

Please ensure to leave your modem connected and turned on for remote testing purposes. Updates will be provided via phone call or SMS.


Regards,

Ahra_G