My concern is based on our landline that after NBN was installed we can only phone out and not possible to phone home as a message is played that this phone number has been disconnected. Have you come across this before ?
Welcome to the Community!
Sorry to hear of the issues with your home phone service.
We definitely want to get this resolved for you.
I've located your account using your Community details and can see that there's a provisioning issue on the account that's causing your homephone not to work.
I've now escalate this to our Accounts team as a priority to have this rectified ASAP.
Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.
Good news! The porting of your number is now complete. You should be able to receive incoming calls.
Let us know should you require further assistance.