Landline problem

[petemurphy07]

Has been working fine for almost 2 years, using a cordless phone setup.
Today I plugged in an office phone via the existing RJ12 outlet and got a dial tone but couldn’t call in or out, so it was then unplugged to work out why.
Now the other phone wont call in or out, but has a dial tone. I’ve tried turning off for 30 seconds and have hit the reset on the modem. Internet is working fine.

[Ahra_G]

Hi @petemurphy07,

Did you request porting of your homephone? 

I would recommend checking out the articles below to help with the issue: 

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting Problems with TPG Home Phone Calls

For further assistance, please send your homephone number or customer ID/username via private message in order for us to check the line status and get the issue sorted quickly. 

Thanks! 

Ahra_G