Lead in cable

[maymay0513]

Hi Team

A technician had visited and advised that a lead-in cable needs to be installed before I am able to start u sing the NBN service. 

The technician advised to contact TPG and confirm a new booking.  the Technician had reported to NBN that a new lead in cable is required. 

Please book the earliest appoointment available.  it has been almost 2 months now since i initially contacted TPG.

[Anonymous]

Hi @maymay0513,

Welcome to the community!

For new services, we recommend customers to check first if their service has been installed and activated.
 

We have created this community article, which contains a video on How to track your TPG service installation
 

We also send an email notification once the service is activated.
 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
 

In your case, since there has been an issue with the Lead in Cable required for the completion of the installation of NBN service. This issue is now being handled by our NBN Provisioning Team, this will be coordinated with NBN Co for further investigation.

We'll chase this with our Team and updates will be provided when it becomes available by one of our Provisioning Case Manager via SMS or Phone call.