TPG Community

Get online support

The nbn connection is lost tonight and the nbn box red light is flushing. Pls help.n

Highlighted
Level 1c
 
3 REPLIES 3
Highlighted
Moderator

Hi @Stellamui98

 

Welcome to the Community! 

 

Apologies for the delay in response. The issue is now handled by our Engineering team for further investigation. Please ensure to still leave the modem connected and turned on for remote testing purposes. 

 

Updates will be provided as soon as it becomes available. 

 

We apologise for the inconvenience. 

 

Thanks! 

Highlighted
Level 1c
We want our nbn connection back asap please help......
We have already waiting and waiting for it so long . Your company has promised to call me back 2 hours later but no one call so far
Highlighted
Moderator

Hi @Stellamui98,

 

Flashing red light on NBN-NCD means a fault line that needs to be escalated to NBN Co. But you may also perform basic troubleshooting which is available on the article below.

Troubleshooting no internet connection.

 

In this case, since all the proper troubleshooting has been done. This issue has been escalated and now handled by our Engineering Team. We'll chase this with them, updates will be provided when it becomes available via SMS or Phone call.

 

Regards,