Modem connection failed

Level 2

Hi - we live in an apartment and have an old phone line which broke so now has another additional part (very small box type thing where all the wires stick into it) then there is a phone plug attached to it.


Our conenction has fialed and i am not sure if it is the phone line or the fact we're in an apartment and a signal issue.


I've gone so much over my data and it's already taken a week - any ideas?




Hi @calandnick,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.