I have requested to change my nbn plan for over a week now, but the service still has not been activated. I was informed the expected time frame is 1 to 2 days. A simple change of plan should not take more than a day as it not a NEW installation but upgrading to an exsisting and capable infrastructure. I want a valid reasoning other than being asked to hold for nearly an hour each time with no resolution and being told: "your account is being "monitored"; and it will take 1 to 2 days." I need the service urgently for work and this process is taking too long.
