Get online support
We understand the need for a working service and we apologise for the inconvenience this is causing you. Kindly send us a private message with your TPG account details so we can forward your messages to the relevant team and so they can assess a billing adjustment as soon as the issue is resolved.
We will wait for your PM.
Hi @bellk1981 @JV53 and @jojoscs,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
We understand the need for a working service and we apologise for the inconvenience this is causing you. Kindly send us a private message with your TPG account details so we can forward your messages to the relevant team and so they can assess a billing adjustment as soon as the issue is resolved.
We will wait for your PM.