No NBN power cord

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pediadude
Level 2

I did not receive a power cord that is supposed to be included in the NBN box. Can anybody help/source this for me? Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @pediadude

 

I realised that one of our Case Managers has been in touch and arranged a tech visit for you in order to provide the missing cord. 

 

Feel free to let us know should you require assistance. 

 

 

-Ahra_G

View solution in original post

3 REPLIES 3
Riezl
Moderator

Hi @pediadude, we have located the account using your community details.

 

As per checking, your new address is classified by NBN Co. as Service Class 24, which means that it is NBN HFC serviceable, all equipment have been installed, that includes the NBN connection box and its power cord. Having said that, the service can be activated remotely.

Since you are unable to find the NBN Connection Box/Black Box power cord, we have escalated your concern to our Provisioning Team and a Case Manager will contact you to address the matter.

 

Kindly await a call within the day.

pediadude
Level 2
No phonecall received. Could you please follow this up? Cannot use TPG service without this.
Ahra_G
Moderator

Hi @pediadude

 

I realised that one of our Case Managers has been in touch and arranged a tech visit for you in order to provide the missing cord. 

 

Feel free to let us know should you require assistance. 

 

 

-Ahra_G

View solution in original post