Missing NBN Connection Box

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Level 1a

Hi, 

 

I have recently moved house from a FTTP connection to an HFC connection. After much delay I have now received the required modem in the post from TPG however the connection information assumes I have a black NBN connection box. No such box exists at the premises. 

 

Due to the incapacity of your online chat system (which is always busy and unable to accept technical queries) I have been unable to speak to someone from TPG about my installation and have had to complete it online so I could try and get internet. Had I been able to speak to someone a couple of weeks ago this delay could have been avoided.

 

I am continuing to pay for an internet service that I have now been unable to use for weeks. I would like my installation resolved promptly.

2 REPLIES 2
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Level 1a

Hi Peter,

 

PM sent