Missing NBN box

[asanmd98312]

Hi Team,

NBN box is missing at my house, I registered new NBN connection with TPG last week, I have already informed the same. I have received Modem but cannot connect anywhere as per instruction provided.

I tried to reach customer service and ticket number 10400580 still no update so far, I tried to reach chat online but no luck either. 

Could you please escalate or advice next step as soon as possible to get the NBN connection.

Thanks,

Asan

[luisc]

Hi asanmd98312,

This has been already escalate to NBN, it will take few extra days, but We will contact you when NBN technnician will be at your place.

Thanks

[asanmd98312]

Thanks for reply, I got a call on Thursday 9-Apr but still no technician planned to come. I am without interenet still billing started.