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Modem Delivery

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Level 1c
My install date is due in 2 days (20/06/2019) and i have yet to recieve my modem. I have called numerous times, I have now been on hold for 2 1/2 hours and no one is answering - please help?

Hi @allmaster,


Welcome to TPG Community!


We have located the account using your community details. As per checking, the modem is currently on board with driver for delivery. We have sent the consignment number via email and you may check its whereabouts here:


Once you receive the modem, you can refer to this community article for the set up guide:


NBN HFC Setup - General Setup


Let us know if we can be of further assistance. Thank you.

Level 1c

Thankyou for your feedback, I contacted StarTrack and the delivery should happen today. 


I may use this forum in future given the onhold music (after i was transferred from tech support to another department) went on for 3 hours before i eventually hung up on TPG.


Best Regards



Apologies, Eddy.


Should you need any assistance, you can freely drop us a message here. Thank you.