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Modem and NCD installation

Level 2

Hi, I just registered and started my NBN plan with you, I received my modem in the post but no NCD. Does this mean a service engineer will be scheduled to attend my property soon? and if so how will I know when?


Or will I have to contact you to arrange the delivery of the NCD box ?


Please advise. Thank you 


Hi @remydovers90


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help


Our NBN Provisioning team will notify our customers with the installation schedule and if there's a need for a technician visit to install the equipment.