Hi @marisolmagcalas,
Here's how to check or track the delivery of your modem:
How To Check TPG Modem Delivery Status
Otherwise, I would recommend ringing our Customer Service hotline for further assistance or send us with your Customer ID or username via private message.
Accounts & Billing : 1300 993 011
Monday - Friday: 8am - 9pm
Weekends & Public Holidays: 9am - 6pm
Thanks!
Ahra_G
