Welcome to the Community!
We were able to locate your account using your community details and learned that you've been advised that the reference or consignment number will be provided once the parcel has been shipped out.
An email notification was sent today advising that the parcel has been dispatched.
Let us know if you need further assistance.
Hi @panwardeep08 ,
Thanks for bringing this to our attention. I would love to help track the modem/router's location. To better understand the situation, send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
I didn't get my modem delivery reference number