Modem has not been delivered for ADSL installation

[ksoponvijit]

The modem is supposed to be delivered by today for the installation tomorrow. I checked in Startrac and it said delivered. However, I still do not receive the modem. Please let me know how I should I proceed from this because the installation notification said I need to have modem connected for internet to be installed but I don't have a modem yet. Thanks.

[Riezl]

Hi @ksoponvijit,

Welcome to TPG Community!

We have located the account using your community details and we'll have a specialist contact you to discuss the status of your application as well as the whereabouts of the modem.

Should you have a preferred contact number and time, please send it via private message.

To send a private message, please refer to this link:How do I private message (PM) in the community - TPG Community

[ksoponvijit]

I PM'd you my number. Specialist can call me asap

[Riezl]

Thanks for your PM, @ksoponvijit.

We have advised the case manager to contact you as soon as possible.

[Anonymous]

Hi @ksoponvijit,

We've seen that you have been in touch with one of our Case Managers and provided the case progress. We'll keep an eye on this. Rest assured feedback will be provided where is possible.

Let me know should you require further assistance.

Regards,