Modem not detected

[Noel_Janelle]

The technician used a modem that he had with him instead of the one that was sent with the router so now you tell me that you cannot detect my modem. How do I do that. I am tired and getting cranky.

[Ahra_G]

Hi @Noel_Janelle, 

Let's get to the bottom of this. Any chance you can PM us with your TPG username or customer ID so we can check your account?  

Thanks! 

Ahra_G