I have just installed NBN today after receiving TPG email regarding the NBN availability at my address.
Also one month ago, I have installed adsl2+ and paid for the new modem. Now I have replaced to NBN, can I return the adsl2+ modem and get a refund?
My username for TPG is my username in TPG community.
Welcome to the Community!
I've managed to locate your account and have seen that you are on an 18-month contract.
Since you've taken that option, we have provided the modem for free and charged you with the reduced set up fee of $79.95, a month in advance payment of $59.99 and the shipping fee of $10. No fee has been applied as well after switching over to NBN.
Let us know should you still have further queries.
I also recieved my modem for free, and have only used it for a month before being connected to the NBN. I still have all the cords and packaging, seems a shame to throw it out. Is there some way I can return it?
Welcome to the community!
Do you have a spare modem / router to use for the service? Please send us your account details (Username/Customer ID together with the address on file) so we can get more details on how to return the equipment back to us.
In case you need a reference: How do I private message (PM) in the community.