I have just installed NBN today after receiving TPG email regarding the NBN availability at my address.
Also one month ago, I have installed adsl2+ and paid for the new modem. Now I have replaced to NBN, can I return the adsl2+ modem and get a refund?
My username for TPG is my username in TPG community.
Welcome to the Community!
I've managed to locate your account and have seen that you are on an 18-month contract.
Since you've taken that option, we have provided the modem for free and charged you with the reduced set up fee of $79.95, a month in advance payment of $59.99 and the shipping fee of $10. No fee has been applied as well after switching over to NBN.
Let us know should you still have further queries.