TPG Community

Ask, answer and talk about our products

Modem return

Level 1

Hi,

 

I have just installed NBN today after receiving TPG email regarding the NBN availability at my address.

 

Also one month ago, I have installed adsl2+ and paid for the new modem. Now I have replaced to NBN, can I return the adsl2+ modem and get a refund?

 

My username for TPG is my username in TPG community.

 

Thanks. 

1 REPLY 1
Highlighted
Moderator

Hi @yangkevin23

 

Welcome to the Community! 

 

I've managed to locate your account and have seen that you are on an 18-month contract. 

 

Since you've taken that option, we have provided the modem for free and charged you with the reduced set up fee of $79.95, a month in advance payment of $59.99 and the shipping fee of $10. No fee has been applied as well after switching over to NBN. 

 

Let us know should you still have further queries. 

 

Regards,

Ahra_G