Moving Home - Please help me transfer

[jcrane1]

Hi, I am moving houses and will have two weeks inbetween addresses where I will not need internet. Can someone please help me to postpone my internet for these two weeks, or help me to cancel / transfer my account? Thanks, Jacinta.

[David_M]

Hi @jcrane1 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @jcrane1 

TPG billing works by always paying in advance. If it is just a 2x week gap, it will save a lot of hassle by just doing a relocation. Pausing for 2x weeks really wouldn't by wise.

You can start relocation via the TPG APP in my link above, or from this guide.https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/td-p/17838

Regards,

David_M

[jcrane1]

Hi @David_M, 

Thank you for your quick response. If I relocate my address will the internet disconnect from my old address prior to the new address? When going through the forms it has not asked me when I am moving into my new address and asking for set up fees again? Can you please help with this? 

[David_M]

Hi @jcrane1 

Here is some more info and some costs.

https://www.tpg.com.au/moving-home-support/more-information

Thanks,

David_M