Moving Home doesn't get to keep the current offer

[sasankad]

Hi,

Currently I have super fast NBN connection with discounted price and why can't I move that to my new address as I'm moving houses ?

Thanks

Sasanka

[Ahra_G]

Hi @sasankad, 

We'd like to look into this matter further. 

Any chance you can PM us with your Customer ID or username for us to assist you? 

Regards,

Ahra_G

[sasankad]

Hi,
PM’d my customer ID

Thanks

[sasankad]

Hi,

I was told that while house move is in progress, they can't change the plan I selected. So waited until the service activated in the new address and called today and told that I can no longer get the discounted price in the new address. Pretty frustrating  

[Anonymous]

Hi @sasankad,

When was discussed to you? I'll raise this to our Account Specialists so they can make an investigation and assessment if the discount will be forfeited if relocation is made. Please confirm your best contact number and preferred time, the last time that we try to contact you we received no response.

Regards,

Hi,

I was told that while house move is in progress, they can't change the plan I selected. So waited until the service activated in the new address and called today and told that I can no longer get the discounted price in the new address. Pretty frustrating  

[sasankad]

Hi Shane,

I was told when I contacted TPG move home number. I'll DM you my contact number

Thanks
Sasanka