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Moving Home doesn't get to keep the current offer

sasankad
Level 2

Hi,

Currently I have super fast NBN connection with discounted price and why can't I move that to my new address as I'm moving houses ?

 

 

Thanks

Sasanka

5 REPLIES 5
Ahra_G
Moderator

Hi @sasankad

 

We'd like to look into this matter further. 

 

Any chance you can PM us with your Customer ID or username for us to assist you? 

 

 

Regards,

Ahra_G

sasankad
Level 2
Hi,
PM’d my customer ID

Thanks
sasankad
Level 2

Hi,

I was told that while house move is in progress, they can't change the plan I selected. So waited until the service activated in the new address and called today and told that I can no longer get the discounted price in the new address. Pretty frustrating  

 

 

Shane
Moderator

Hi @sasankad,

 

When was discussed to you? I'll raise this to our Account Specialists so they can make an investigation and assessment if the discount will be forfeited if relocation is made. Please confirm your best contact number and preferred time, the last time that we try to contact you we received no response.

 

Regards,

 

 

Hi,

I was told that while house move is in progress, they can't change the plan I selected. So waited until the service activated in the new address and called today and told that I can no longer get the discounted price in the new address. Pretty frustrating  

 

 

sasankad
Level 2
Hi Shane,

I was told when I contacted TPG move home number. I'll DM you my contact number

Thanks
Sasanka