Moving home taking way too long

[mxstardust]

Can I please get an ETA on when our internet will be set up in our new home?

I filled the moving home form A WEEK IN ADVANCE and said we are moving on the 5th. The new place already has an NBN connection and box in place, we aren't changing to a different plan or anything like that, so what's the hold up?

We rely heavily on the internet and I would think a weeks notice, with no installation needed, would be more than enough to switch it on.

[Julien_M]

Hi mxstardust, 

Are you able to PM us your customer ID or username so I can check if I have the correct account here. 

Please use this reference on how to send a Private Message https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093 

[mxstardust]

Have PM'd you, thanks.

[Shane]

Thanks, mxstardust. We can confirm that the installation is still in progress, we will arrange our Provisioning Team to contact you to provide the update. Please send us a PM with your best contact number and preferred time.