Are you able to PM us your customer ID or username so I can check if I have the correct account here.
Please use this reference on how to send a Private Message https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093
Thanks, mxstardust. We can confirm that the installation is still in progress, we will arrange our Provisioning Team to contact you to provide the update. Please send us a PM with your best contact number and preferred time.