Moving house

[jaybim1995]

Hello I am moving house I did the process through online but when I checked the installation process it’s says we are processing your payment it’s been long time there is no changes in the status pls help

[BasilDV]

Hi @jaybim1995 

Welcome to the Community!

We tried to locate your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV