Moving house

[jaybim1995]

I have sent email since 28 March I really need internet previously I had ADSL and now in the new adress it required NBN I tried a lot sent multiple query online chat is impossible I left my number to call back from u guys but never recieved call , they are deducting money for internet but I dnt have any internet. Pls help

[PeterW]

Hello Jaybim,

Thank you for your message and apologies for the difficulty you have had. I have attached a link for you to follow as you can use the 'Moving House' option on your MY Account Portal.

https://community.tpg.com.au/t5/Accounts-and-Billing/Accessing-my-account/m-p/16807#M1282

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/m-p/17838#M1298

I hope that helps

Regards

PeterW

[PeterW]

Hi again Jaybim,

In addition I have forwarded your information across for you to get a call.

I would recomend the My Account option though as a start

Regards

Peter

[jaybim1995]

I went to my account and I did try to move house because I was ADSL previously and new house requires NBN it said to change from ADSL to NBN contact tpg