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Get online support
Hi justinepurdue,
My apologies if you are not able to reach our support people.,
NBN FTTP should have a NTP box. NBN confirmed service is completed, I will forward a link to so you can check the installation set up.
https://community.tpg.com.au/t5/NBN-Installation/No-internet-no-support/m-p/56930#M7537
Thanks