No internet no support

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Level 1
I have just started a new account and have been informed my installation is complete and have even received a phone call asking me why I haven’t connected . YOU KNOW WHY?!? Because even though tpg says my apt is NBN ready I do not appear to have a connection box . I plugged in my modem and then nothing. The customer support said it might be located in the car park. TPG says it’s ready and installed but then when I call they ask me about a box I know nothing about . Please help .
1 REPLY 1
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Moderator

Hi justinepurdue,

 

My apologies if you are not able to reach our support people.,

NBN FTTP should have a NTP box. NBN confirmed service is completed, I will forward a link to so you can  check the installation set up.

https://community.tpg.com.au/t5/NBN-Installation/No-internet-no-support/m-p/56930#M7537

 

Thanks