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Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
Username
Full Name
Full Address
D.O.B.
I will reply ASAP on receipt of the above. The links below has the ability to move your service
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download
My Account - https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/m-p/17838#M1298