Wanted to voice my greivance over the move to new address. I installed all the hardware as required but NCD only power light on full , connection light just blinks and rest nothing at all.
I tried all the different phone ports and has been on for 4 days , no change.
What has frustrated me is that I rang support who put me onto the case manager who asked me to check evert outlet etc . said would ring back 2.00pm next day to see if any issue . No call back , so once again i ring and get support and they tell me to turn it odd and on and try ports again. Guess what same issue no change . I again have to call back and again get taol same thing so of course I told them this was of no use , so then get told will have to schedule an appoitment , which is 2 weeks away .
By the time I get to that appointment has been over 3 weeks no interent. THink this is extremly poor from TPG ( and i have only been positive of them up to now.) Service is poor in this instance. I think it up to TPG to push for there cusomters to get serviced ASAP as have already paid for service.
rest assured if see no quick solution will pull this and buisiness accounts very quickly elsewhere
