My NBN box is very hot and always unstable

[chuankhor]

Hi,

My NBN box is always very hot and internet connection been very unstable, this happened for at least 2-3 months.

It is unusual that NBN connection is far more unstable than the mobile network for internet at my area. 

[Ahra_G]

Hi @chuankhor, 

We appreciate you raising this concern to us. 

We'll have a member of our Technical team to contact and assist you. 

Any chance you can PM us with your Customer ID or username so we can pull up your account?

Regards,

Ahra_G

[Ahra_G]

Thanks! May I know the status lights of both modem?