My NBN got disconnected

Level 1a
My NBN got disconnected yesterday. The day before, I got a phone call from one of TPG customer service. She told me that someone try to make a new connection using my address.

Hi @bw1lr3ns,


Welcome to TPG Community!


We have located the account using your community details. We have raised your concern to our Provisioning Team and a case manager will contact you within the day to discuss the matter.


Should you have a preferred contact number and time, please send it via PM. Thank you.


Hi @bw1lr3ns, we can see that our Provisioning Team has been in touch and discussed the concerns raised.


The team is still monitoring your case and the case manager will contact you for any additional update.


Let us know if we can be of further assistance. Thank you.