TPG Community

Get online support

My technician is MIA - can I please have an update?

Level 1a



Can someone please let me know if my techinican is still on track for today?



Level 1a

Past installation window and trying all avenues of contact w/ TPG with no success, help


Hi @porking


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide 


In your case, the NBN Co. advised us that they've cancelled the technician visit as they've activated your service remotely.