NBN Activation

Level 2

Hi there,


I have received a message from nbnorders@tpg.com.au on 04/03/2021 saying that my NBN service is due to be activated within 2 working days, however, until now I still haven't received any SMS or email telling me that my service is active. I have also checked www.tpg.com.au/install and it says it's in progress. 


Could you please check my current status? How long would I wait? I really need the internet as soon as possible because I have to work from home.


Thank you.


Hi @zzhzzhzzh ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community