NBN Battery Replacement

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Level 1c

Hi

 

Can you please tell me whether TPG pays for the battery replacement in the NBN box or do I have to pay?

Thanks.

1 REPLY 1
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Moderator

Hi @hay13

 

We appreciate your query. 

 

The NBN battery is usually covered with a 2-year warranty from the original NBN installation date. Afterwards, any replacement will be shouldered by the customer. 

 

This article is a helpful guide regarding NBN battery replacement: NBN backup battery (Fibre to the Premises Only) 

 

Feel free to let us know should you require any further assistance. 

 

Regards,

Ahra_G