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Can you please tell me whether TPG pays for the battery replacement in the NBN box or do I have to pay?Thanks.
We appreciate your query.
The NBN battery is usually covered with a 2-year warranty from the original NBN installation date. Afterwards, any replacement will be shouldered by the customer.
This article is a helpful guide regarding NBN battery replacement: NBN backup battery (Fibre to the Premises Only)
Feel free to let us know should you require any further assistance.