Hi @vperamuna , thanks for providing the details.
I have checked your account and NBN classified your address as service class 24. Meaning, the address has been connected to NBN network before and should have an existing NTD, including the NTD power cord.
We had a look at your account and we can see that this has been escalated to our Provisioning Team and they are now working on sending you the power cord.
Kindly await further updates through SMS or phone call. Let us know should you have further queries.