Hi @kenlean01 ,
We've created some articles that will help you troubleshoot the Slow speed issue.
If you are using a WIFI connection, then you may check these links to improve your home network.
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i had the same issue.
despite signing up to the new superfast (discounted) plan. i still got reverted to nbn 50.
i rang tech support today and was told that NBN reverted my connection back from trial connection
so they sent another request to get nbn to connect to the new super fast connection.
this was today morning, they said 24hours to be actioned.
so will see tomorrow. I just thought this would have been automatic since the charge for the new plan was already actioned, account settings confirms the new plan and received email plan already changed over.
it seems like a disconnect between billing and actual plan changes.
rang again today (24hours later)
it appears that the attempt to switch me over failed again and reverted back to nbn50.
been advised that it is being escalated to account's team who has more permission to forcefully adjust this.
check back gain in 24hours
hopefully this time it actually takes effect.
so far 3 days into the paid new plan and only got nbn50 speeds
i remember that happen to me during the promo and kept calling.
eventually got changed to the 250+mbps
but i agree, being stuck with nbn 50 while paying for ultrafast speed absolutely sucks.
if you are on Day 7, the future is looking bleak for me now. hahaha
i wonder what would happen if we were to change plan to nbn 50, then kept attempting to change back to nbn superfast every other day.
eventually, the right person will flick the switch and connect us to the right speeds right? *wishful thinking, i know*
Just a quick update.
We checked the status of your NBN case and learned that there's an NBN network fault that affected your service.
This is now being investigated by our wholesale provider (NBN Co) and updates will be provided as soon as it becomes available.