NBN Bundles Phone Not Working

[Vhbui92]

I've just got my NBN installed on 05/05. My internet is now working fine but phone line is not working. I've tried plugged the phone in port phone 1 and 2 on the modem and restart the modem too but no help so far. Also when plugged in, there's no light showing on both Phone 1 and 2. Please take a look to see what's going on with my phone service. If can't fix please cancel my phone service and keep the internet only, I don't want to pay for an extra service that doesn't work.

Acc number: 4437608
Username: harrybuimc123

[peter_k]

Hi

I will look into this for you and get back to you.

Regards,

Peter

[Vhbui92]

Hi Peter,

Just tried again this morning and the phone is working now. Not sure what changed but it's all good now. Thanks.

[Ken-C]

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards